Refund policy

Return and refund policy

At Lulu's Makeup, all items are sold as-is. Our products are authentic overstock, closeout, and surplus inventory, sold at discounted prices. Please review each product listing and our Product Condition & Authenticity page before you buy.

When we accept returns
We only accept returns or exchanges if:

• we delivered or sold you a different item than the one you ordered, or
• you received the wrong item (for example, the wrong product, shade, or size).

How to request one
Contact us at hello@lulusmakeup.com within [7] days of pickup or delivery. Please include your order number and a photo of the item you received. Items should be unused and in the condition you received them.

Your options
If the item is wrong, you can choose a refund or a replacement with the correct product (subject to availability). If the correct item is out of stock, we will refund you. Refunds go back to your original payment method. We do not charge for the return of an item sent in error.

What we can't accept
Because items are sold as-is, we can't accept returns or issue refunds for change of mind, shade or color preference, or opened or used products that match what you ordered.